Terms of Service

Effective Date: December 8, 2024

Welcome to Big State Roof & Solutions. These Terms of Service ("Terms") govern your use of our services and website. By engaging our services or using our website, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing our website, requesting a quote, or entering into a service agreement with Big State Roof & Solutions, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Services Provided

Big State Roof & Solutions provides roofing services including repairs, replacements, inspections, and related home improvement services in Sugar Land, TX, and surrounding areas. All services are subject to availability and scheduling.

3. Estimates and Quotes

All estimates and quotes provided are valid for 30 days from the date of issue unless otherwise specified. Estimates are based on the information available at the time of inspection and may be subject to change if additional work or materials are required.

4. Payment Terms

Payment terms will be outlined in your service agreement or invoice.

We accept various payment methods as specified in your agreement.

Payment is due upon completion of services unless alternative arrangements have been made in writing.

Late payments may be subject to interest charges as permitted by Texas law.

5. Service Agreements

All work performed will be documented in a written service agreement.

Any changes to the scope of work must be approved in writing by both parties.

You are responsible for providing accurate information about your property and any existing conditions that may affect our work.

6. Warranties

We stand behind our workmanship and offer warranties as specified in your service agreement.

Manufacturer warranties on materials are passed through to you as applicable.

Warranty claims must be submitted in writing and are subject to inspection and verification.

7. Cancellations and Refunds

Service cancellations must be made at least 48 hours before the scheduled appointment.

Cancellations made with less than 48 hours' notice may be subject to a cancellation fee.

Refund policies will be outlined in your specific service agreement.

8. SMS and Email Communications

By providing your contact information, you consent to receive communications from us via SMS, email, and phone regarding:

Service appointments and scheduling

Project updates and reminders

Promotional offers (with option to opt-out)

You may opt out at any time by replying "STOP" to SMS messages or clicking "unsubscribe" in emails.

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Big State Roof & Solutions and protected by copyright laws. You may not use, reproduce, or distribute our content without written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

Our liability is limited to the amount paid for the specific service in question.

We are not liable for indirect, incidental, or consequential damages.

We are not responsible for delays caused by weather, material availability, or circumstances beyond our control.

11. Indemnification

You agree to indemnify and hold harmless Big State Roof & Solutions from any claims, damages, or expenses arising from your breach of these Terms or your use of our services.

12. Property Access and Safety

You agree to provide safe access to your property for our team to perform services.

You are responsible for securing pets and removing obstacles that may interfere with our work.

We are not responsible for pre-existing damage to your property unless caused by our negligence.

13. Dispute Resolution

Any disputes arising from these Terms or our services will be resolved through:

Good faith negotiation between the parties

Mediation, if negotiation fails

Binding arbitration in Harris County, Texas, if mediation is unsuccessful

14. Governing Law

These Terms are governed by the laws of the State of Texas. Any legal action must be brought in the courts of Harris County, Texas.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any modifications.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with any service agreement and our Privacy Policy, constitute the entire agreement between you and Big State Roof & Solutions.

18. Contact Information

For questions about these Terms of Service, please contact us:

Big State Roof & Solutions
18722 University Blvd, Suite 213
Sugar Land, TX 77479
Phone: 832-261-9816
Email: [email protected]